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consumer.org.hk
126 words

Rising Customer Service Complaints Highlight Need for Traders to Strengthen Communication with Consumers Consumer Council Launches Complaint Handling ePlatform to Enhance Resolution Efficiency

Case 1: Laptop Purchased Online Not Delivered and Customer Service Unresponsive Case 2: Limited Assistance from AI Customer Service and No Escalation to Human Support Case 3: Failed to Cancel Broadband Contract Despite Contacting Both Customer Service and Sales Representative Staying responsive to…

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